Be it a breakdown or an accident, Mercedes-Benz Buses is here to help. We are there when you need us, with our extensive Dealer Network, we offer round-the-clock support to keep your business moving. Mercedes-Benz Buses Service24h ensures direct assistance in the event of a breakdown – 365 days a year and 24 hours a day. A call to the free hotline on 00800 577 77777 / +27 12 272 0800 is all it takes.

On receiving a call for roadside assistance, our Customer Assistance Centre (CAC) record all of the details on their breakdown management system and search for the most appropriate Mercedes-Benz Buses S24h Technician to attend. All of our Mercedes-Benz Buses S24h support vehicles are fitted with GPS trackers which allows the location of each vehicle to be displayed on the CAC's mapping system.

Once the appropriate Technician has been identified, the CAC notify them that there is a breakdown for them to attend. The Technician can access all of the breakdown details via their smartphone, standard issue for our Mercedes-Benz Buses S24h Technicians, which they then use to accept the case and provide an estimated time of arrival (ETA).

The CAC receive the ETA as a real-time update on their breakdown management system and relay this to the customer. The Technician continues to provide real-time updates to the CAC via their smartphone until the vehicle is back on the road.

All new Mercedes-Benz Buses receive cover for roadside assistance and/or recovery for the first year should the vehicle be stranded roadside and/or cannot be started and this has been caused by a technical defect that is covered under warranty.