The person responsible within the meaning of the EU General Data Protection Regulation (GDPR) is:

Daimler Buses GmbH
Fasanenweg 10
70771 Leinfelden-Echterdingen
Germany

E-Mail: dataprivacy-bus@daimlertruck.com

We are pleased that you are visiting our website and thank you for your interest in our company. The increasing mechanisation of our everyday lives opens up unimaginable possibilities for us today. This entails a high level of responsibility on the part of the companies to which we provide our personal data. Daimler Truck AG is fully aware of this responsibility and protecting your privacy when using our websites is particularly important to us. In our data protection information we inform you about how your personal data is collected and processed, for what purposes this happens, on what legal basis the data is processed and how long we store the data. We will also inform you about your rights and claims and how you can assert them. Notice: anywhere within that references EU laws and regulations will also be interpreted to mean UK laws and regulations.

a. Provision website

We generally only collect and process personal data from our website visitors to the extent that this is necessary to provide a functional website and our content. The data also serves us to optimize the website and to ensure our information technology systems.

b. Contact us

If you provide us with further personal data, e.g. in the context of a chat, a contact form or telephone communication, we will use this data for customer communication and administration purposes to the extent necessary.

c. Contract initiation or contract fulfilment

If you provide us with further personal data (e.g. to execute a contract and/or initiate a contract, etc.), we will use your data for the purposes of processing and billing any business transactions.

d. Other possible uses

If you give us your consent through a customer and satisfaction survey, a competition or registration on our website, we will use your personal data for this purpose. To display personalised content or advertising (based on your usage behavior), we and possibly selected third parties use your data, provided you give your consent (= consent) to this as part of our consent management system. Further information and decision options can be found here.

a. There is no obligation to provide your personal data while visiting our website. However, it is possible that certain contents of our website depend on the provision of personal data. If you do not wish to provide personal data in these cases, this may result in content not being displayed or only being displayed to a limited extent.

b. Provision Website

The temporary storage of the IP address by the system is necessary to enable delivery of the website to the visitor's computer. For this purpose, the visitor's anonymized IP address must remain stored for the duration of the session. The data is stored in log files to ensure the functionality of the website. Every time our website is accessed, our system automatically collects and stores information in log files that your browser transmits to us. The following data is collected:

• Browser and operating system used and their settings,
• the date and time of the visit,
• the access status (e.g. whether you were able to access a website or received an error message),
• the use of functions of the website,
• the search terms you may have entered,
• the frequency with which you visit individual websites,
• the name of retrieved files,
• the amount of data transferred,
• the website from which you left to reach our websites and the website that you visit from our websites, whether by clicking on links on our websites or entering a domain directly into the input field on the same tab (or window) Enter your browser in which you opened our websites,
• For security reasons, in particular to prevent and detect attacks on our websites or attempted fraud, we store your IP address and the name of your Internet service provider or attempted fraud for a period of seven days the name of your Internet service provider.

c. Contact us

When you contact us, personal data is collected. Please refer to the respective form to find out which data is collected in the case of a contact form or chat. This data is stored and used exclusively for the purpose of answering your request or for communication and the associated technical administration.

We also process additional data as part of our business relationship with you. These include in particular:

• Data from postal and telephone communication.

d. Contract initiation or contract fulfilment

We first collect, process and use the data that you provide to us as part of our business relationship (in particular to carry out orders within our online shop, etc.). This includes in particular the following data:

• Master data of the contractual partner and/or their contact person, in particular name;
• Contact details of the contractual partner or their contact person, in particular current address, telephone numbers and email addresses;
• Contract data such as delivery, order and confirmation dates, order and customer account numbers;
• for export transactions, the data from the commercial register extract and the VAT identification number;
• If necessary, bank details such as IBAN and BIC.

e. Other possible uses

Other personal data may be processed in particular in the following cases:

• a customer and satisfaction survey,
• a competition,
• Registration on our website.

Which data is collected in the case of a contact form or chat can be seen from the respective form.

This data will only be processed in the event of consent or in accordance with applicable legal regulations (see section 6).

If we use so-called “social plug-ins” from social networks such as Facebook and X on our websites, we integrate them as follows:

When you visit our websites, the social plug-ins are deactivated by default, i.e. no data is transmitted to the operators of these (social) networks. If you would like to use one of the networks, click on the respective social plug-in to activate it and thereby confirm your consent to communication with these networks, the buttons become active and establish the connection. If you have a user account with the network and are logged in there at the moment you activate the social plug-in, the network can assign your visit to our websites to your user account. If you want to avoid this, please log out of the network before activating the social plug-in. A social network cannot assign your visit to other Daimler Truck websites until you have also activated a social plug-in there. If you activate a social plug-in, the network transmits the content that becomes available directly to your browser, which integrates it into our websites. In this situation, data transfers can also take place that are initiated and controlled by the respective social network. Your connection to a social network, the data transfers between the network and your system and your interactions on this platform are exclusively governed by the data protection regulations of the respective network.

The social plug-in remains active until you deactivate it or delete your cookies (see section 5.d).

If you click on the link to an offer or activate a social plug-in, personal data may be sent to providers in countries outside the European Economic Area that, from the perspective of the European Union (“EU”), do not comply with EU standards ensure an appropriate “adequate level of protection” for the processing of personal data. Please consider this fact before you click a link or activate a social plug-in and thereby trigger a transfer of your data.

We also use qualified service providers (including IT service providers, marketing agencies) to operate, optimise and secure our websites. We only pass on personal data to them to the extent that this is necessary for the provision and use of the websites and their functionalities, to pursue legitimate interests, to fulfil legal obligations or to the extent that you have consented to this. You can find more information about the recipients in our Consent Management System.

a. Cookies may be used when you visit our websites. Cookies are text files that are stored in the visitor's browser. When a visitor accesses a website, a cookie can be stored on the visitor's operating system. This cookie contains a characteristic string that allows the browser to be uniquely identified when the website is accessed again. Technically speaking, these are so-called HTML cookies and similar software tools such as web/DOM storage or local shared objects (so-called “flash cookies”), which we collectively refer to as cookies.

b. Cookies are small files that are stored on your desktop, notebook or mobile device when you visit a website. From this you can e.g. For example, we can recognise whether there has already been a connection between the device and the websites, take your preferred language or other settings into account, offer you certain functionalities (e.g. online shop, vehicle configurator) or recognise your interests based on usage. Cookies can also contain personal data.

c. Whether and which cookies are used when you visit our websites depends on which areas and functions of our websites you use and whether you agree to the use of cookies that are not technically necessary in our consent management system. Technically necessary cookies are small text files that are stored in the browser by a website when you surf the Internet. They ensure that a website works and that the next time a user visits it, it is displayed in the same way as the first time. These cookies are necessary for the website to function and do not require the user’s consent. Further information and decision options can be found here.

d. Please note that you can set your browser so that you are informed about the setting of cookies and can decide individually whether to accept them or exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings.

e. If you decide against the use of cookies or delete them, it may be that not all functions of our websites or individual functions are only available to you to a limited extent.

a. Provision of the website

The legal basis for the - temporary - storage of data in the log files is Article 6 Paragraph 1 Sentence 1 Letter b GDPR. In this respect, we fulfil the contract existing with the user - even in the case of free offers - regarding the use of the website.

We also process the data to protect our legitimate interests in accordance with Article 6 Paragraph 1 Sentence 1 Letter f GDPR in order to be able to make the website technically available to you. Our legitimate interest is to be able to provide you with an attractive, technically functioning, user-friendly and secure website.

b. Contact us

The legal basis for processing the data is our legitimate interest in answering your request in accordance with Article 6 Paragraph 1 Letter f GDPR. If your contact is aimed at concluding a contract, the additional legal basis for the processing is Article 6 Paragraph 1 Letter b GDPR.

c. Contract initiation or contract fulfilment

Art. 6 Para. 1 Letter b GDPR is the legal basis for processing personal data for the purposes of initiating or fulfilling a contract with you.

To the extent that the processing of your personal data is necessary to fulfil our legal obligations (e.g. to store data), we are authorized to do so in accordance with Article 6 Paragraph 1 Letter c GDPR.

d. Newsletter registration (see point 8)

For the processing of personal data for registration to our newsletter, by activating the confirmation link you give your consent to the use of your personal data in accordance with Article 6 Paragraph 1 Letter a GDPR.

e. Other possible uses

We also process personal data for the purposes of safeguarding our legitimate interests and the legitimate interests of third parties in accordance with Article 6 Paragraph 1 Letter f of the GDPR. In particular for the following processing:

• maintaining the functionality of our IT systems,
• the (direct) marketing of your own and third-party products and services (unless this occurs with your consent),
• the legally required documentation of business contacts are such legitimate interests.

In addition, we process your personal data in order to be able to make our website technically available to you. Our legitimate interest is to be able to provide you with an attractive, technically functional, user-friendly and secure website/product. As part of the necessary balancing of interests, we take into account in particular the type of personal data, the purpose of processing, the processing circumstances and your interest in the confidentiality of your personal data.

Your personal data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected.

a. Provision of the website

If your data is collected to provide our website, this is the case when the respective session has ended. If the data is stored in log files, this is the case after seven days at the latest.

b. Contact us

Your data will be deleted after your request has been processed. This is the case if it can be seen from the circumstances that the matter in question has been conclusively clarified and if there are no legal retention obligations to the contrary.

c. Contract initiation or contract fulfilment

We only process and store your personal data for as long as we need it to fulfil contractual or legal obligations, usually between 6 – 10 years (according to HGB and AO).

d. consent

You can revoke your consent for the processing of personal data at any time, free of charge and with effect for the future. Please note that the revocation will only take effect in the future. Processing that took place before the revocation is not affected by this. Your revocation may result in us no longer being able to provide our services in whole or in part without processing this data and therefore having to terminate the existing contract.

e. Other possible uses

Beyond this point in time, storage will only take place to the extent that this is necessary in accordance with the laws, regulations or other legal provisions to which we are subject in the EU or in accordance with legal provisions in third countries, if an adequate level of data protection exists there. If deletion is not possible in individual cases, the corresponding personal data will be marked with the aim of restricting further processing.

If you sign up for our email newsletter, we will send you regular email information about our offers. The only mandatory information for sending the newsletter is your email address. Providing further data is voluntary and is used to address you personally. We use the so-called double opt-in procedure to send the newsletter. This means that we will only send you an email newsletter if you have expressly confirmed to us that you agree to receive the newsletter. You will then receive a confirmation email in which you will be asked to confirm by clicking on a corresponding link that you would like to receive our newsletter by email in the future.

The data we collect when you register for the newsletter will be used exclusively for advertising purposes via the email newsletter.

You can unsubscribe from the newsletter at any time and without giving reasons using the unsubscribe link provided within the newsletter.

Once you have unsubscribed, your e-mail address will be deleted immediately from our newsletter distribution list, unless you have expressly consented to further use of your data or we reserve the right to use your data beyond this, which is permitted by law and about which we inform you in this notice inform.

We also transfer data to service providers outside the European Economic Area (EEA) or grant them access for the maintenance and support of IT systems. Since countries outside the EEA generally do not have an EU level of data protection, we contractually ensure that the service providers take measures to ensure data protection that corresponds to the level of data protection in the EU/EEA. We would be happy to provide you with information about this using the contact details mentioned. The companies in the Daimler Truck Group are also bound by the strict data protection regulations of the Daimler Truck Group.

In the following Countries From the EU's perspective, there is an appropriate level of protection for the processing of personal data that corresponds to EU standards (so-called adequacy decision). With recipients in other countries, we agree on the application of EU standard contractual clauses or binding corporate regulations in order to create an “appropriate level of protection” in accordance with legal requirements.

Last updated: 2024 | Daimler Buses GmbH