Welcome to the Mannheim Customer Centre. Here Daimler Buses offers you an intense customer experience – with expert advice and support at the highest level. Be it vehicle collection or design selection for your bus, factory tour or discovery trip in the forum: In the Customer Centre you now have everything under one roof – and lots of room to feel good.
A fascination with bus construction. Tours in the Mannheim plant.
Production up close – Experience up close how Mercedes-Benz buses are created in state-of-the-art production facilities. On a two-hour plant visit you can follow the development of our buses from the bodyshell to the cathodic dip-painting and final assembly. For groups of visitors of up to 10 people we additionally offer a tour of the diesel engine production for commercial vehicles.
And you won't go hungry, either: for a small contribution you will receive a warm meal in our canteen including drink, dessert and coffee – as a quick refreshment or as a pleasant finish to your visit.
Registration: very simple by email.
Would you like to book an individual tour or group tour from 10 people in the Mannheim plant? Or do you have questions on the programme? You can register exclusively via the following email address:
In order to optimally adjust our programme to your visitor group, we ask for further information on the following points:
Motivation for your visit
Desired tour date
Particular points of interest
Number of participants
Phone number for questions
Please note that children under 16 years of age are not permitted to take part in the factory tour.
Vehicle preparation centre.
Your vehicle is ready – as is your customer service advisor.
A special moment – Look forward to it: in the vehicle preparation centre of the Customer Centre you will receive your new Mercedes-Benz bus together with your customer service advisor.
From your arrival in our lounge to leaving with your new vehicle you are in the best hands. Our vehicle managers individually introduce you to the vehicle and explain the most important functions to you. For joy that lasts.
EvoBus GmbH Auslieferzentrum
Our office hours.
Mo. - Thu. 8.00 am to 5 pm
Fr. 8.00 am to 3 pm
Arrive and feel good. The lounge.
Are you visiting the Customer Centre for the delivery of your vehicle or for a technical advice meeting? Then we will welcome you in the lounge with a feeling of well-being.
Our catering employees will provide you with warm and cold snacks and drinks. And technically you will also be optimally taken care of: the high tables are equipped with charging stations for laptops or mobile phones, a screen reminds you of the time and further details of your vehicle handover.
How to get to the Mannheim factory.
Visitors coming for the guided plant tour should check in at Gate 1. Suppliers who are delivering goods should proceed to Gate 2. Due to technical reasons the signs directing you to the plant are sometimes located on the left side of the street.
By car and by bus.
Coming from the north - to the Viernheim junction.
Take the A 67/A 6 motorway to the Viernheim motorway junction..
Head towards "Stadtmitte" (city centre), continuing on the B 38 until the "Mannheim-Käfertal/Waldhof" exit.
After exiting take a sharp right towards "Waldhof-Ost".
Continue towards "Waldhof-Ost". Then follow the signs to the plant.
Coming from the east or south - Mannheim junction (Stuttgart, Nuremberg, Heilbronn, Basel, Karlsruhe).
Take the A 6 motorway to the Mannheim junction.
Head towards "Stadtmitte" (city centre), continuing on the A 656 until the "Mannheim-Feudenheim" exit.
Continue towards Mannheim-Vogelstang, then Mannheim-Käfertal.
Follow the road through the Käfertal industrial estate (Neustadter-Str. passing ABB and Boveristr.) and follow the signs to the plant.
Coming from the west (Saarbrücken).
Take the A 6 motorway to the "Mannheim Nord/Sandhofen" exit.
Head towards "Stadtmitte" (city centre), continuing on the B 44.
Turn right at the second junction towards Hafengebiet 3 and 4.
Follow the main road (Diffenéstr.) towards "Luzenberg-Ost"
Mannheim Hauptbahnhof (main station).
Take the train to Mannheim Hauptbahnhof (main station), where ICE and IC/EC trains also stop.
Continue with the regional train towards Lampertheim or with local public transport towards Frankfurt to the Mannheim-Luzenberg train station. When checking the schedule for the trains going towards Frankfurt look out for the note "M-Luzenberg".
An alternative is taking the tram departing from the area in front of the train station. Take Line 1 towards Schönau or Line 3 towards Sandhofen until the "Luzenberg" stop which is located right next to the plant.
Use the airport shuttle which travels directly from Frankfurt to Mannheim. The bus stops near the train station. You can then take a taxi or take the tram which is right across the way (Line 3 towards MA-Sandhofen). Or take one of the trains of German railways, the Deutsche Bahn (for directions see the DB).
Head of Vehicle Delivery/Documentation and Invoice Creation